Centralise every conversation—whether from customers or your team—in one easy-to-manage system.

See the full picture with queries organised by customer and employee, so nothing gets missed and you stay fully in control.

Avoid delays caused by out-of-office gaps by instantly reassigning query ownership with one click.

Assign tasks to the right team or individual to keep workflows smooth and your service responsive.

Queries arrive instantly in Changepen, organised into clear, familiar threads so your team can respond faster and with ease.

Attachments are fully supported, and built-in email keeps all communication seamless and secure.

Bringing all queries together gives one source of truth to see where time is being spent, which SLAs are being stretched and which customers are a resource focus.

Query analytics allow you to analyse the above, and make decisions that can impact your profitability.