Payroll Helpdesk

A helpdesk built for payroll professionals

A helpdesk built for payroll professionals that will transform the way you work.

Changepen payroll query window, showing a new query, a reply and a new file upload
A sample payroll query being shown, and a list of replies on that query

All queries, all customers, one place

Bring all the various channels of communication together into one central location.

Customer and employee-level queries sit side by side, giving you a truer understanding of what's going on.

Easily reallocate customer ownership

The risk of out-of-office blackholes is removed by reallocating ownership of queries in one-click.

Set ownership by team or individual to best match, or even improve, your internal processes.
A list of payroll queries being received into a helpdesk
A reply from a payroll user stating that the payroll reports are ready for them to view

A true helpdesk

Queries land in changepen in real-time, with replies organised into threads for familiarity and ease of use.

Attachments are fully supported, and email communication is built in.

Make informed resourcing decisions

Bringing all queries together gives one source of truth to see where time is being spent, which SLAs are being stretched and which customers are a resource focus.

Query analytics allow you to analyse the above, and make decisions that can impact your profitability.

A graph that depicts the data that changepen can show you to resource your team easier

Our core features:

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Powerful customer portals

Maintain a consistent customer experience at every stage of the payroll process.
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Payroll changes

Pay changes securely shared between you and your customers, not via email.
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Intelligent scheduling

One-click scheduling and clear progress tracking for all payrolls.
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Explore more great features:

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Dedicated payroll manuals

Maintain a single source of truth for all of your complex payrolls.
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Contact directory

Store customer contacts in one place, easily accessible and updatable.
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Fully integrated

API integrations to your payroll engines: tried, tested and secure.
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Document store

Secure document storage for you and your customers.
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Customisable branding

Make changepen an extension of your business with custom logos and styling.
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Dynamic task management

Manage all tasks inside changepen, with visibility for the whole team.
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Customer analytics

Reporting at a customer level allows you to make better business decisions.
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Structured teams

Flexible user profiles to match your team. Securely cloud hosted.
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Embedded email

Direct all correspondence through changepen to reduce risk and stay compliant.
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