Bring all the various channels of communication together into one central location.

Customer and employee-level queries sit side by side, giving you a truer understanding of what's going on.

The risk of out-of-office blackholes is removed by reallocating ownership of queries in one-click.

Set ownership by team or individual to best match, or even improve, your internal processes.

Queries land in changepen in real-time, with replies organised into threads for familiarity and ease of use.

Attachments are fully supported, and email communication is built in.
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Bringing all queries together gives one source of truth to see where time is being spent, which SLAs are being stretched and which customers are a resource focus.

Query analytics allow you to analyse the above, and make decisions that can impact your profitability.