Customer Feedback

Unlock the Power of Customer Feedback

Connect with your payroll clients to gather insights that help you improve your service. Our Customer Feedback Module makes it simple to collect, manage, and analyse feedback—all in one place.

A set of five stars to represent customer feedback

A picture depicting how listening to customer feedback can lead to a better review

Continuous Improvement Through Feedback

Leverage client feedback to consistently refine your payroll processes, ensuring you always meet their needs.

Proactively address concerns to build stronger trust and boost client satisfaction.

Data-Driven Improvements for Better Service

Collect actionable feedback to spot trends and uncover opportunities for improvement.Use insights to make informed decisions that boost efficiency and elevate client satisfaction.

Two people shaking hands as their client relationship builds from strong feedback

Build Trust Through Client Feedback

Show your clients you’re invested in their success by actively gathering and responding to their feedback - building trust and long-lasting partnerships.
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Share Feedback with Ease

Quickly share the positive feedback you receive using our simple sharing tools—helping you attract more payroll clients and build your reputation.

Share your feedback to multiple social media platforms like linkedin and facebook

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Our core features:

Powerful customer portals

Maintain a consistent customer experience at every stage of the payroll process.

Payroll helpdesk

A helpdesk to manage queries specifically for payroll professionals.

A calendar which shows a payroll schedule

Intelligent scheduling

One-click scheduling and clear progress tracking for all payrolls.

Centralised Payroll Documentation

Document even the most complex payrolls in one structured, always-up-to-date place your whole team can trust.

All Contacts, One Place

Maintain a clean, current list of client contacts that your whole team can rely on.

Built to Work With You

 Secure APIs connect Changepen to your existing payroll systems, so you can modernise without rebuilding your process.

Centralised Document Storage

Keep all payroll files in one secure place—no more email attachments or version mix-ups.

A Platform That Looks Like You

Style Changepen to reflect your brand—so clients feel like they’re engaging with your firm, not a third party.

Every Task. Every Owner. All in One Place.

Ditch external tools—track all payroll-related tasks with live updates, deadlines, and team visibility.

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Know Your Clients Better

Access granular reporting to track effort, spot issues early, and plan for growth confidently.

Structured Teams, Flexible Roles

Create user profiles tailored to your team’s needs—securely hosted in the cloud for easy access anywhere.

Email That Works for Payroll Compliance

Embedded messaging keeps conversations organised, secure, and fully auditable.

Get started with changepen

Book a call

Customer Feedback

Unlock the Power of Customer Feedback

Connect with your payroll clients to gather insights that help you improve your service. Our Customer Feedback Module makes it simple to collect, manage, and analyse feedback—all in one place.

Continuous Improvement Through Feedback

Data-Driven Improvements for Better Service

Build Trust Through Client Feedback

Share Feedback with Ease

Get started with changepen

Our core features:

Powerful customer portals

Payroll helpdesk

Intelligent scheduling

Explore more great features:

Centralised Payroll Documentation

All Contacts, One Place

Built to Work With You

Centralised Document Storage

A Platform That Looks Like You

Every Task. Every Owner. All in One Place.

Know Your Clients Better

Structured Teams, Flexible Roles

Email That Works for Payroll Compliance

Get started with changepen