Customer Feedback

Unlock the Power of Customer Feedback

Engage with your payroll clients and gather valuable insights to improve your services. With the Customer Feedback Module, you can easily collect, manage, and analyse customer feedback.

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Continuous Improvement

Use feedback to continuously refine your payroll processes, making sure that your clients' needs are always met.

Address client concerns proactively to increase trust and satisfaction.

Make Data-Driven Decisions to Optimise Your Payroll Offerings

Gather actionable feedback to identify trends and areas for improvement, allowing you to make informed decisions that enhance efficiency and client satisfaction.
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Strengthen Client Relationships

Demonstrate your commitment to your clients' success by actively seeking out and responding to their feedback, building stronger, more lasting partnerships.

Share your feedback

Easily share the feedback you receive with our simple sharing options. Attract more payrolls by showcasing the positive reviews you’ve gathered.
Share your feedback to multiple social media platforms like linkedin and facebook

Our core features:

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Powerful customer portals

Maintain a consistent customer experience at every stage of the payroll process.
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Payroll helpdesk

A helpdesk to manage queries specifically for payroll professionals.
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Intelligent scheduling

One-click scheduling and clear progress tracking for all payrolls.
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Explore more great features:

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Dedicated payroll manuals

Maintain a single source of truth for all of your complex payrolls.
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Contact directory

Store customer contacts in one place, easily accessible and updatable.
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Fully integrated

API integrations to your payroll engines: tried, tested and secure.
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Document store

Secure document storage for you and your customers.
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Customisable branding

Make changepen an extension of your business with custom logos and styling.
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Dynamic task management

Manage all tasks inside changepen, with visibility for the whole team.
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Customer analytics

Reporting at a customer level allows you to make better business decisions.
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Structured teams

Flexible user profiles to match your team. Securely cloud hosted.
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Embedded email

Direct all correspondence through changepen to reduce risk and stay compliant.
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Get started with changepen

No upfront payment required - try for 3 months free.