Powerful Customer Portals

Payroll Client Portal — Give Clients a Structured Way to Submit Changes

Deliver a more transparent, connected payroll service that sets you apart from the competition.

Changepen Customer Portal Dashboard Illustration of the Changepen customer portal featuring three overlapping UI cards: a Pay Change card showing a £2,500 bonus payment for Sarah Matthews, a Schedule card tracking payroll stages with 2 of 5 complete, and a New Query card from Kitchen Land Ltd requesting a tax code check for Sam Wilson. Pay Change Employee Sarah Matthews Change Type Bonus Payment Amount £ 2,500.00 Schedule Cut Off 15th Edits 19th Sign Off 2 of 5 stages complete New Query From Kitchen Land Ltd Can you check Sam Wilson's Tax code please? Reply... Open query
Changepen Client Portal Login Illustration showing the Changepen client portal login interface with email and password input fields and a green Login button, layered in front of greyed-out Query Portal and Documents panels to represent the secure gateway to multiple payroll portal features. Query Portal Documents Changepen Email Password Login

A Consistent Customer Experience — Every Time

Keep your service seamless, no matter what’s happening behind the scenes.Changepen’s customer portals ensure your clients get a reliable, professional experience -regardless of the payroll software you use.

Even when your internal systems change, your customer touchpoints stay the same.


Seamlessly Integrated with Your Payroll Software

Integrations with many UK payroll vendors, via either export or API.

Changes once approved can be imported into the correct payroll engine for that specific customer.
Changepen Payroll Software Integration Diagram showing the Changepen logo connected by bidirectional dashed arrows to a panel labelled Any Payroll Software, containing four icons representing cloud-based and desktop payroll systems, illustrating that Changepen works alongside any existing payroll platform. changepen 🖥 💻 Any Payroll Software
Client Payroll Schedule Progress Tracker Illustration of a payroll progress timeline for Aviation Ltd with four milestone stages: Cut Off on the 15th and Edits on the 19th shown as completed in green, followed by Sign Off on the 23rd and Done on the 28th still pending in grey, with a status message reading awaiting customer to submit any changes. Aviation Ltd Payroll Progress Cut Off 15th Edits 19th Sign Off 23rd Done 28th ↳ Awaiting customer to submit any changes

Customer Visibility at Every Stage

Give your customers real-time insight into payroll progress, approvals, and actions—building trust through transparency.

Clearly show what’s needed from them and when, so your service stays efficient without chasing emails or creating confusion.

Share Information the Right Way

Stop relying on messy email threads. Changepen lets you securely share documents, data, and messages in one place - so nothing gets lost, missed, or misfiled.

Keep payroll manuals, client handbooks, and key instructions clearly organised and always accessible to your team. Everyone knows where to look, and nothing slips through the cracks.
Changepen Secure Payroll Messaging Illustration of the Changepen secure messaging feature with a lock icon, showing a conversation where the Changepen team asks Harrison and Co to confirm a salary change effective date for Emily Fielding, and the client replies confirming 1st April, with a green Done button and a secure reply input field. Secure Messaging Changepen Team · 10:15am Hi, we've received a salary change for Emily Fielding. Can you confirm the . effective date is 1st April? Harrison & Co · 10:42am Yes, effective 1st April please. ✓ Done Secure reply... Send

Ready to transform your payroll operations?

Book a demo with the Changepen team to see how the platform can reduce admin, cut errors and strengthen your client relationships.

Our core features:

Payroll helpdesk feature icon

Payroll helpdesk

A dedicated helpdesk to manage payroll queries clearly and efficiently.
Read More
Payroll change capture feature icon

Payroll changes

Handle pay changes safely and centrally, not through email chains.
Read More
Payroll scheduling feature icon

Intelligent scheduling

Simplify payroll scheduling and never lose sight of what’s next.
Read More
Explore more great features:
Client messaging feature icon
Centralised Payroll Documentation
Document even the most complex payrolls in one structured, always-up-to-date place your whole team can trust.
Read more
Contact directory feature icon
All Contacts, One Place
Maintain a clean, current list of client contacts that your whole team can rely on.
Read more
Integrations and API feature icon
Built to Work With You
 Secure APIs connect Changepen to your existing payroll systems, so you can modernise without rebuilding your process.
Read more
Document storage feature icon
Centralised Document Storage
Keep all payroll files in one secure place—no more email attachments or version mix-ups.
Read more
White-labelling feature icon
A Platform That Looks Like You
Style Changepen to reflect your brand—so clients feel like they’re engaging with your firm, not a third party.
Read more
Task management feature icon
Every Task. Every Owner. All in One Place.
Ditch external tools—track all payroll-related tasks with live updates, deadlines, and team visibility.
Read more
Customer information and feedback feature icon
Know Your Clients Better
Access granular reporting to track effort, spot issues early, and plan for growth confidently.
Read more
Payroll change capture feature icon
Structured Teams, Flexible Roles
Create user profiles tailored to your team’s needs—securely hosted in the cloud for easy access anywhere.
Read more
Payroll manuals and knowledge base feature icon
Email That Works for Payroll Compliance
Embedded messaging keeps conversations organised, secure, and fully auditable.
Read more

Ready to transform your payroll operations?

Book a demo with the Changepen team to see how the platform can reduce admin, cut errors and strengthen your client relationships.