QUERY HUB
Customer Service made easier
One area for all payroll queries to be logged, tracked, escalated and resolved. Allows Customers to raise payroll queries with their payroller quickly and concisely. Assign SLA’s, escalate and easily record progress and communicate with the query owner.
Manage payroll queries with ease
Track query progress
Customers can log payroll queries via the web or mobile app, which are assigned to their payroller and a target resolution date set. Easy communication via the hub, to keep the customer up to date.
Reassign and escalate queries
You have the ability to re assign queries to another payroll associate or team manager in the event that they need to be escalated or re allocated due to workloads.
Service Level Agreement
You can set service levels per company enabling you to customise this in line with your client agreements. These can be monitored and discussed in service review meetings with clients.
