Query Hub


Customer Service made easier

One area for all payroll queries to be logged, tracked, escalated and resolved. Allows Customers to raise payroll queries with their payroller quickly and concisely. Assign SLA’s, escalate and easily record progress and communicate with the query owner.

Manage payroll queries with ease

Track query progress

Customers can log payroll queries via the web or mobile app, which are assigned to their payroller and a target resolution date set.  Easy communication via the hub, to keep the customer up to date.


Reassign and escalate queries

You have the ability to re assign queries to another payroll associate or team manager in the event that they need to be escalated or re allocated due to workloads.

Service Level Agreement

You can set service levels per company enabling you to customise this in line with your client agreements.  These can be monitored and discussed in service review meetings with clients.


Achieve Customer Service excellence with our Query Hub


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Changepen Ltd is a registered company in England and Wales (No. 12578539). Changepen is created by Changepen Ltd © 2020. All rights reserved.