Are your payroll team working from home?
With the country now in Lockdown 3.0 a significant portion of the UK workforce is working from home and will be for the foreseeable future. So if the answer is YES my payroll team are working from home, then ask yourself the following questions:
- Do you know the status of each payroll your team is responsible for?
- Do you have visibility of all payroll queries, raised by your Customers?
- If one of your team goes off sick, are you able to quickly reallocate their payrolls to other members of your team?
If the answer is NO to these questions, then take a look at Changepen! With your payroll team working from home using Changepen, you will see efficiencies, plus save time and money!
How will Changepen solve these problems?
Do you know the status of each payroll your team is responsible for?
Our payroll service platform will show you in a single screen the status of every Customers’ payroll.
Changepen will show each payrolls progress, highlighting any issues which could cause a delay in getting the payroll signed off on time.
Do you have visibility of all payroll queries, raised by your Customers?
Many queries are raised via email and telephone calls with the payroll officer responsible for the payroll in question. So if you are overseeing a payroll service, how do you see these queries? How do you know what needs escalating? Do you have access to the payroll’s history to be able to deal with this if it does get escalated?
If you cannot answer these questions, or you are answering them with a No, you need Changepen’s Query Hub.
A central store for ALL payroll queries, for ALL customers. As a payroll manager or overall administrator you have full visibility of all queries raised by your Customers. Combine this with full access to all the history of each payroll, to help aid in resolving an issue if its been escalated.
If one of your team goes off sick, are you able to quickly reallocate their payrolls to other members of your team?
This can be a huge headache in any payroll team – unexpected sickness! Especially in the current Covid climate this may not just be sickness, but due to self isolating restrictions, childcare due to self isolating and / or school closures – and all at the drop of a hat! How do you deal with a payrollers work load if this happens?
With Changepen you can reallocate a payroll within seconds. By reallocating to a different team member, all of the payroll history, changes, messages, and queries go with it. There is no need to send copious copies of emails across, no need to write up notes, it is all on hand and fully visibile.
OK, but now my staff member has returned to work, surely it will be a nightmare transferring this all back again? WRONG! Within a few seconds, this payroll can be back with its originating payroller – with all the payroll history, changes, message and queries! It will even show them what has been processed by their colleague in their absence.
Give your staff the tools to make their working from home experience easier!
Many employee’s have had to quickly adjust to their new working environments:
- The desk – set up on the kitchen table or squirrelled away in a make shift home office (that up until a few weeks ago was the spare bedroom)
- Team meetings taking place via video conferencing platforms
- Missed coffee room banter
- Fed up of being stuck indoors (knowing its the right thing to do) and staring at the same walls
… all the while getting more easily frustrated at work (more so than before) all because of the situation we find ourselves in.
So why not give them something to cheer about, a payroll service platform designed to make processing payrolls straight forward.
Want to try it for free?
Why not sign up for our 30-day free trial? No card required, no catches.